beta
All Systems Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Locate API Operational
GeoCode Operational
GeoSearch Operational
GeoMap Operational
GeoZone Operational
GeoRoute Operational
GeoEnrich Operational
GeoRisk Operational
Geo911 Operational
GeoLife Operational
GeoProperty Operational
GeoTax Operational
GeoComm Operational
GeoTime Operational
GeoLocation Operational
GeoPost Operational
GeoIdentity Operational
Identity API Operational
IdentifyAddress Operational
IdentifyRisk Operational
IdentifyEmail Operational
IdentifyEntity Operational
Developer Portal Operational
Developer Portal Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:00 EDT
Update - Cross-Border Retail Production maintenance originally scheduled for Sunday, September 8, 2019 has been postponed to Sunday, September 15, 2019
Aug 28, 17:30 EDT
Scheduled - Dear Pitney Bowes Merchant,

We'll be performing system maintenance in our Production environment on Sunday, September 15, 2019 starting at 8:00 AM GMT and ending at 10:00 AM GMT.

During this maintenance, all Borderfree Production services, except Envoy/API Checkout, will be unavailable. Note that this does not impact international shopping on your site; your international customers will be able to submit orders as usual during the maintenance. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process and submit catalogs for processing.

Start date: Sunday, September 15, 2019

Start and end time: 08:00 AM - 10:00 AM GMT

Total maintenance window: 2 hours

Affected environments: Production

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your business. If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Aug 12, 14:36 EDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019
Resolved - We experienced intermittent issue earlier with PB Shipping Create Manifest API today. We have now seen more than an hour of stability within the system. The issue is resolved and we will continue to closely monitor.
Sep 8, 16:14 EDT
Investigating - At this time you may be experiencing some intermittent errors with Create Manifest(Scan form) of the PB Shipping API. The Emergency Response Team is investigating and will provide updates. Not all customers are impacted.
Sep 8, 14:30 EDT
Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.