beta
All Systems Operational
Client Connect Operational
client.pitneybowes.com Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Shipment Manager Operational
Developer Portal Operational
Developer Portal Operational
Dutycalculator.com Operational
Calculation Service Operational
Web Front End Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
PSI Presort Operational
MyAccount Customer Portal Operational
SFTP – Customer Access Operational
SFTP – USPS Dedicated Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Reporting Operational
Shipping API Operational
Address Validation Operational
Carrier Info Operational
Create Label Operational
Create Label (APAC) Operational
Create Manifest Operational
Create Manifest (APAC) Operational
Get Rates Operational
Merchant Portal Operational
Pickups Operational
Register Merchant ? Operational
Retrieve HS Codes Operational
Shopping Cart Quotes Operational
Tracking Operational
Transaction Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

Our virtual credit card provider, WEX Inc., has announced a scheduled maintenance period from Saturday, May 14, 2022 at 9:00 PM ET to Sunday, May 15,2022 6:00 AM ET.

During the time window indicated, you may not be able to retrieve Pitney Bowes purchase order (PO) files. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process.

Start and end date and time: 05/14/2022 9:00 PM - 05/15/2022 6:00 AM ET

Affected environments: Production

Regards,
The Borderfree Production Support Team
Apr 26, 10:04 EDT
May 14, 2022
May 13, 2022
Resolved - Earlier today, we experienced a technical issue that caused intermittent issues with the Fulfillment Client Portal.

At this time we are seeing full functionality restored.

ref:_00D309tI._5005x1ifCOC:ref
May 13, 12:34 EDT
Investigating - We are currently experiencing technical issues within our Fulfillment PRODUCTION environments that may have an intermittent impact on the Fulfillment Client Portal.

Currently, this issue is not affecting Fulfillment Operations and we do not expect this to cause a disruption in operational services.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the affected systems. We will send you an update as quickly as possible.
May 13, 11:24 EDT
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
Resolved - For a brief time today, Pitney Bowes Standard Delivery Services experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.

ref:_00D309tI._5005x1ieJxj:ref
May 9, 05:52 EDT
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.