beta
All Systems Operational
Client Connect Operational
client.pitneybowes.com Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Shipment Manager Operational
Developer Portal Operational
Developer Portal Operational
Dutycalculator.com Operational
Calc Service Operational
Web Front End Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
PSI Presort Operational
MyAccount Customer Portal Operational
SFTP – Customer Access Operational
SFTP – USPS Dedicated Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Reporting Operational
Shipping API Operational
Address Validation Operational
Carrier Info Operational
Create Label Operational
Create Label (APAC) Operational
Create Manifest Operational
Create Manifest (APAC) Operational
Get Rates Operational
Merchant Portal Operational
Pickups Operational
Register Merchant ? Operational
Retrieve HS Codes Operational
Shopping Cart Quotes Operational
Tracking Operational
Transaction Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - For a brief time period this afternoon, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Nov 27, 15:56 EST
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Nov 27, 10:51 EST
Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - Dear Pitney Bowes Merchant,

The issue that was affecting vCard generation has been resolved.

All Borderfree services are online and fully operational.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Regards,
The Borderfree Production Support Team
Nov 25, 14:33 EST
Monitoring - Dear Pitney Bowes Merchant,

While our PO file backlog has cleared, we are sill awaiting confirmation from our virtual credit card provider, WEX Inc. that the issue has been resolved.

We will send an update as soon as we receive additional information.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 25, 14:24 EST
Update - Dear Pitney Bowes Merchant,

The WEX IT team is working diligently to research and resolve this issue and more information will be shared with us when it is made available to the Account Management Team by WEX IT.

We will send an update as soon as we receive additional information.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 25, 14:10 EST
Update - Dear Pitney Bowes Merchant,

WEX has updated us that this is a P1 event impacting a large number of their customers. The WEX IT team is working diligently to research and resolve this issue and more information will be shared with us when it is made available to the Account Management Team by WEX IT. Thank you for your patience as we work on getting the WEX payment service operational.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 25, 13:15 EST
Update - Dear Pitney Bowes Merchant,

WEX has updated us that this is a P1 event impacting a large number of their customers. The WEX IT team is working diligently to research and resolve this issue and more information will be shared with us when it is made available to the Account Management Team by WEX IT. Thank you for your patience as we work on getting the WEX payment service operational.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 25, 12:34 EST
Update - Dear Pitney Bowes Merchant,

We are continuing to follow up with our virtual credit card provider, WEX Inc. We will continue to do so until a solution has been found.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 25, 11:59 EST
Identified - Dear Pitney Bowes Merchant,

We have identified a problem with our virtual credit card provider, WEX Inc. They are currently investigating the issue.

All Orders will be queued and you will be able to retrieve PO files according to your standard retrieval process once the issue is resolved.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 25, 11:23 EST
Update - We are continuing to investigate this issue.
Nov 25, 11:17 EST
Investigating - As of 10:50 ET, we’ve been experiencing an issue that may impact your system from retrieving purchase orders due to missing vCard information.

Our team is actively investigating the issue. We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 25, 11:03 EST
Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in the Create Shipment API. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Nov 23, 22:28 EST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 15:45 EST
Identified - The issue has been identified. In the last 90 minutes, we've had only a handful of errors. We continue to work towards resolution.
Nov 18, 14:43 EST
Investigating - We are currently experiencing technical issues with our Standard Delivery and Returns PRODUCTION environment that may prevent you from using all features.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of Deliveries. We will send you an update as quickly as possible.
Nov 18, 13:13 EST
Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST
Scheduled - Dear Pitney Bowes Merchant,

We'll be performing system maintenance in our Production environment on SalesForce Wednesday, November 18th between 6:00 AM EST and 7:00 AM EST.

During this maintenance, all Borderfree Production services, except the Consulate Support Tool, will be available.

Start date: Wednesday, November 18th

Start and end time: 06:00 AM - 07:00 AM EST

Total maintenance window: 1 hour

Affected environments: Production
Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your business. If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 9, 10:19 EST
Nov 17, 2020

No incidents reported.