beta
All Systems Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Shipment Manager Operational
Developer Portal Operational
Developer Portal Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Reporting Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Create Label (APAC) Operational
Create Manifest (APAC) Operational
Retrieve HS Codes Operational
Shopping Cart Quotes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2020
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Sep 23, 03:46 EDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 EDT
Scheduled - We will be performing system maintenance in our Fulfillment PRODUCTION environment on Saturday, September 19th at 8 PM ET.

Description:
We will be making modifications to the Fulfillment PRODUCTION environment which will improve overall performance and stability.

Fulfillment APIs and the Fulfillment Client Portal will be impacted.

If you experience any other issues during the maintenance window, please contact The Client Services Tech Support Team at ClientServicesTechSupport@pb.com

Thank you!
The Client Services Tech Support Team
ClientServicesTechSupport@pb.com
Sep 17, 20:29 EDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - Dear Pitney Bowes Merchant,

The issue that was preventing you from accessing the Merchant Reporting Tool has been resolved.

All Borderfree services are online and fully operational.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Regards,
The Borderfree Production Support Team
Sep 16, 13:17 EDT
Investigating - Dear Pitney Bowes Merchant,

We’ve been experiencing an issue with the Merchant Reporting Tool in Consulate that may prevent you from accessing merchant reports.

Our team is actively investigating the issue. We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Sep 16, 12:36 EDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.