beta
All Systems Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Developer Portal Operational
Developer Portal Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
Identity API Operational
IdentifyAddress Operational
IdentifyRisk Operational
IdentifyEmail Operational
IdentifyEntity Operational
Locate API Operational
GeoCode Operational
GeoSearch Operational
GeoMap Operational
GeoZone Operational
GeoRoute Operational
GeoEnrich Operational
GeoRisk Operational
Geo911 Operational
GeoLife Operational
GeoProperty Operational
GeoTax Operational
GeoComm Operational
GeoTime Operational
GeoLocation Operational
GeoPost Operational
GeoIdentity Operational
GeoStreets Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Create Label (APAC) Operational
Create Manifest (APAC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020
Resolved - For a brief time today, Pitney Bowes Transaction APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Apr 6, 06:37 EDT
Apr 5, 2020
Completed - The scheduled maintenance has been completed.
Apr 5, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 02:00 EDT
Scheduled - As part of our ongoing effort to strengthen the our PB Shipping APIs system infrastructure, we will be performing system maintenance in our PB Transaction Reports API in the PRODUCTION environment on Sunday, April 5, 2020, beginning at 2:00 AM ET and continuing for 16 to 20 hours.

Description:
Modifications to the underlying PB Shipping APIs Transaction Reports subsystem to improve overall system performance and stability.

Possible Downtime:
NO DOWNTIME EXPECTED, however any shipments which are created during the maintenance window will not be included in the Transaction reports API response until the maintenance window is completed. Reports for transactions which occurred in other time periods prior to the maintenance window will be included in the reports correctly.

Possible Action Required:
To view shipments created during the maintenance window, submit the Transaction Report API request after the maintenance window completes, which would be after 10:00 PM ET Sunday, April 5. If you experience any other issues during the maintenance window, please contact the PB Shipping API Support Team at ClientServicesTechSupport@pb.com.

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your shipping API solutions. We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes. For more information, please contact us at ClientServicesTechSupport@pb.com .
Apr 1, 21:01 EDT
Completed - The scheduled maintenance has been completed.
Apr 5, 04:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 01:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

Our virtual credit card provider, WEX Inc., has announced a scheduled maintenance period from Sunday April 5th, 2020 at 1:00 AM EST to Sunday April 5th, 2020 at 4:00 AM EST.

During the time window indicated, you will not be able to retrieve Pitney Bowes purchase order (PO) files or use our automated order placement service for orders that have not been assigned a virtual credit card at the start of the maintenance window. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process.

Start and end date and time:
• US: 04/05/20 01:00 AM - 04/05/20 04:00 AM EST
• UK: 04/05/20 05:00 AM - 04/05/20 08:00 AM GMT
• AU: 04/05/20 04:00 PM - 04/05/20 07:00 AM AEDT
Apr 3, 17:44 EDT
Apr 4, 2020
Resolved - We experienced a technical issue earlier today with our PB Shipping APIs APAC PRODUCTION environment. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
Apr 4, 12:32 EDT
Investigating - We are currently experiencing technical issues with our PB Shipping APIs APAC PRODUCTION environment that may prevent you from using all features of the Shipping API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Apr 4, 11:39 EDT
Apr 3, 2020
Resolved - We experienced a technical issue earlier today with account refills on the Shipping APIs PRODUCTION environment. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
Apr 3, 23:19 EDT
Identified - Our Emergency Response Team has identified the root cause and they are working on a solution. We will keep you posted on the updates.
Apr 3, 15:31 EDT
Update - Our Emergency Response Team has identified the root cause and they are working on a solution. We will keep you posted on the updates.
Apr 3, 15:30 EDT
Investigating - We are currently experiencing technical issues with account refills on the Shipping APIs PRODUCTION environment. You may experience balance related error messages that may prevent you from printing labels on the Shipping API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Apr 3, 08:59 EDT
Resolved - We experienced a technical issue in Tracking earlier today. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
Apr 3, 09:03 EDT
Monitoring - We have now seen stability within the system. This issue is resolved. We will continue to closely monitor.
Apr 3, 01:57 EDT
Investigating - We are currently experiencing technical issues with our PB Shipping APIs PRODUCTION environment that may prevent you from using Tracking features of the Shipping API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Apr 3, 01:31 EDT
Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Completed - The scheduled maintenance has been completed.
Mar 30, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:31 EDT
Scheduled - We will be performing system maintenance in our PB Shipping APIs PRODUCTION environment on Sunday, March 29, 2020 at 10:30 PM ET for 4 hours.

Possible Downtime:
There may be a minor disruption in service in our TRACKING API during this maintenance window.

Possible Action Required:
If you experience any other issues during the maintenance window, please contact the PB Shipping API Support Team at ClientServicesTechSupport@pb.com.

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your Shipping API solutions. We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes. For more information, please contact us at ClientServicesTechSupport@pb.com.
Mar 26, 16:15 EDT
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

We'll be performing system maintenance in our Production environment on Sunday, March 29, 2020 starting at 3:00 AM EST and ending at 4:00 AM EST.

During this maintenance, all Borderfree Production services, except Envoy/API Checkout, will be unavailable. Note that this does not impact international shopping on your site; your international customers will be able to submit orders as usual during the maintenance. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process and submit catalogs for processing.

Start date: Sunday, March 29, 2020

Start and end time: 03:00 AM - 04:00 AM EST

Total maintenance window: 1 hour

Affected environments: Production

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your business. If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Mar 16, 09:51 EDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 15:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 13:35 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 13:28 EDT
Update - We have seen degraded performance to both our APIs and Client Portal. We are currently investigating this issue.
Mar 25, 12:59 EDT
Investigating - We are currently investigating this issue.
Mar 25, 12:58 EDT