beta
All Systems Operational
Client Connect Operational
client.pitneybowes.com Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Shipment Manager Operational
Developer Portal Operational
Developer Portal Operational
Dutycalculator.com Operational
Calc Service Operational
Web Front End Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
PSI Presort Operational
MyAccount Customer Portal Operational
SFTP – Customer Access Operational
SFTP – USPS Dedicated Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Reporting Operational
Shipping API Operational
Address Validation Operational
Carrier Info Operational
Create Label Operational
Create Label (APAC) Operational
Create Manifest Operational
Create Manifest (APAC) Operational
Get Rates Operational
Merchant Portal Operational
Pickups Operational
Register Merchant ? Operational
Retrieve HS Codes Operational
Shopping Cart Quotes Operational
Tracking Operational
Transaction Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 11:00 EST
Scheduled - This is a FedEx maintenance window - no other carriers are impacted. During the window, ONLY FedEx rates, FedEx tracking and FedEx labels will be impacted.
Feb 11, 19:27 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 09:01 EST
Scheduled - As part of our ongoing effort to strengthen our PB Shipping APIs system infrastructure, we will be performing system maintenance in our PB Shipping APIs PRODUCTION environment on Sunday, February 21st beginning at 9:00 AM ET, ending at 11:00 AM ET.

Description:
We will be making modifications to the PB Shipping APIs PRODUCTION environment which will improve overall performance and stability.

Possible Downtime:
We expect MINIMAL impact to clients during this time. There is the potential for some short periods of instability, but we expect the Shipping APIs to be functional for the majority of this maintenance window.

Possible Action Required:
If you experience any issues during the maintenance window, please try your transaction again once the maintenance window has concluded.

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your shipping API solutions. We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes. For more information, please contact us at ClientServicesTechSupport@pb.com.
Feb 18, 16:00 EST
Feb 20, 2021
Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021
Resolved - The technical issue has been resolved. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
Feb 17, 18:00 EST
Investigating - We are currently experiencing technical issues with our PB Shipping APIs PRODUCTION environment which is causing intermittent system errors since 4:35 PM ET that may prevent you from using all features of the Shipping API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Feb 17, 17:26 EST
Feb 16, 2021
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Feb 16, 00:40 EST
Feb 15, 2021
Resolved - We experienced a technical issue with our USPS tracking services that might have prevented you from using tracking events for USPS. We began seeing recovery at around 9:00 AM ET and we are closely monitoring. At this time we see full functionality in the Delivery System.
Feb 15, 10:14 EST
Investigating - We are currently experiencing technical issues with our USPS tracking services that may prevent you from using tracking events from USPS.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of Deliveries. We will send you an update as quickly as possible.
Feb 15, 02:32 EST
Feb 14, 2021
Resolved - Dear Pitney Bowes Merchant,

Catalog processing has returned to its normal processing times. All the backlog has been cleared.

All Borderfree services are online and fully operational.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Regards,
The Borderfree Production Support Team
Feb 14, 08:02 EST
Monitoring - Dear Pitney Bowes Merchant,

The catalogs in the queue are being processed. We will update as soon as all the backlog is cleared.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Feb 13, 20:22 EST
Investigating - Dear Pitney Bowes Merchant,,

We’ve been experiencing delays with catalog processing. Our team is actively investigating the issue. We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Feb 13, 14:45 EST
Feb 13, 2021
Feb 12, 2021

No incidents reported.