beta
All Systems Operational
Client Connect Operational
client.pitneybowes.com Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Shipment Manager Operational
Developer Portal Operational
Developer Portal Operational
Dutycalculator.com Operational
Calc Service Operational
Web Front End Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
PSI Presort Operational
MyAccount Customer Portal Operational
SFTP – Customer Access Operational
SFTP – USPS Dedicated Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Reporting Operational
Shipping API Operational
Address Validation Operational
Carrier Info Operational
Create Label Operational
Create Label (APAC) Operational
Create Manifest Operational
Create Manifest (APAC) Operational
Get Rates Operational
Merchant Portal Operational
Pickups Operational
Register Merchant ? Operational
Retrieve HS Codes Operational
Shopping Cart Quotes Operational
Tracking Operational
Transaction Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - Dear Pitney Bowes Merchant,

We’ve identified and resolved an issue with parcel tracking links included in our shipment notification which impacted your international customers from automatically retrieving parcel tracking information.

Between April 12th and April 16th, a generic link was included in the shipment notification requiring customers to enter their order number and email address to retrieve tracking information.

As of 12:55 PM ET today, April 16th, our team has resolved the issue. Going forward the shipment notification messages will contain the correct tracking links.

We are working on sending out an email to the affected buyers with the correct tracking links.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Apr 16, 13:34 EDT
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Completed - This maintenance has been cancelled and will be rescheduled for a later date. We will send another notification with new date and time of the maintenance.
Apr 9, 13:04 EDT
Scheduled - As part of our ongoing effort to strengthen our PB Shipping APIs system infrastructure, we will be performing system maintenance in our PB Shipping Tracking API on Saturday, 10 April, between 10:00 PM ET to 11:00 PM ET. There will be downtime of only 5 minutes during this window.

Description:
We will be making modifications to the PB Shipping Tracking API which will improve overall performance and stability.

Possible Downtime:
Tracking API will be unavailable for 5 mins during above window.

Possible Action Required:
No action required.
If you experience any other issues during the maintenance window, please contact the PB Shipping API Support Team at ClientServicesTechSupport@pb.com.

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your shipping API solutions. We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes. For more information, please contact us at ClientServicesTechSupport@pb.com.
Apr 8, 08:11 EDT
Apr 8, 2021
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Apr 8, 22:30 EDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - We experienced a technical issue starting at 4:53 PM with intermittent errors until 5:26 PM ET. This impacted our PRODUCTION environments. At this time we see full functionality in the PB Standard Delivery & Returns systems.
Apr 6, 17:58 EDT
Investigating - We are currently experiencing technical issues with our Standard Delivery & Returns PRODUCTION environment that may prevent you from using all features.

Our Emergency Response Team is investigating to determine the full scope of the issue and will be working to restore full functionality. We will send an update as quickly as possible.
Apr 6, 17:12 EDT
Resolved - We experienced a technical issue earlier today. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
Apr 6, 07:54 EDT
Investigating - We are currently experiencing technical issues with our PB Shipping APIs PRODUCTION environment that may prevent you from using all features of the Shipping API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Apr 6, 07:20 EDT
Resolved - Dear Pitney Bowes Merchant,

The issue that was causing delays in sending the order related emails to the international customers has been resolved.

All Borderfree services are online and fully operational.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Regards,
The Borderfree Production Support Team
Apr 6, 07:53 EDT
Investigating - Dear Pitney Bowes Merchant,,

We’ve been experiencing an issue that is causing delays in sending all the order related emails to the international customers.

Our team is actively investigating the issue. We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Apr 6, 07:40 EDT
Resolved - This incident has been resolved.
Apr 6, 07:40 EDT
Investigating - We are currently experiencing technical issues with our PB Shipping APIs PRODUCTION environment that may prevent you from using all features of the Shipping API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Apr 6, 07:23 EDT
Apr 5, 2021
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Apr 5, 22:26 EDT
Apr 4, 2021

No incidents reported.