PB Products Status

beta

All Systems Operational

About This Site

Client Connect Operational

client.pitneybowes.com Operational

Consumer Connect Operational

Tracking Operational

Notifications Operational

Returns Operational

The Publisher Operational

Consumer Connect Application Operational

Delivery API & Technology Operational

Tracking Operational

Delivery Integration (API & Files) Operational

Shipment Manager Operational

Delivery API & Technology – Sandbox Operational

Tracking Operational

Delivery Integration (API & Files) Operational

Ecommerce APIs (Formerly Shipping API) Operational

Address Validation Operational

Carrier Info Operational

Create Label Operational

Create Label (APAC) Operational

Create Manifest Operational

Create Manifest (APAC) Operational

Electronic Delivery Operational

Get Rates Operational

Merchant Portal Operational

Pickups Operational

Retrieve HS Codes Operational

Shopping Cart Quotes Operational

Tracking Operational

Transaction Reports Operational

Ecommerce APIs (Formerly Shipping API) – Sandbox Operational

Address Validation Operational

Carrier Info Operational

Create Label Operational

Create Label (APAC) Operational

Create Manifest Operational

Create Manifest (APAC) Operational

Electronic Delivery Operational

Get Rates Operational

Merchant Portal Operational

Pickups Operational

Retrieve HS Codes Operational

Shopping Cart Quotes Operational

Tracking Operational

Transaction Reports Operational

Fulfillment API & Technology Operational

Fulfillment Integration (API & Files) Operational

Fulfillment Client Portal Operational

Fulfillment API & Technology – Sandbox Operational

Fulfillment Integration (API & Files) Operational

Returns API & Technology Operational

Tracking Operational

Returns Integration (API & Files) Operational

Returns Shipment Manager Operational

Reporting Operational

Returns API & Technology – Sandbox Operational

Tracking Operational

Returns Integration (API & Files) Operational

Reporting Operational

Presort Services Operational

(Portal) presort.pitneybowes.com Operational

(Legacy Portal) MyAccount Operational

SFTP – Customer Access Operational

SFTP – USPS Dedicated Operational

Developer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

SANDBOX - Expedited Delivery Services - Incident - Initial Notification

Resolved - We experienced a technical issue earlier today. At this time we see full functionality in the Expedited Delivery Services on SANDBOX environment. We continue to closely monitor the situation.
Dec 7, 14:31 EST

Investigating - We are currently experiencing technical issues with our PB Expedited Delivery Services SANDBOX environment that may prevent you from using all features of the Expedited Delivery Services.
This issue is only impacting Cancel and Rate Shipment on the SANDBOX environment. PRODUCTION environment is not affected.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Dec 7, 14:12 EST

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

USPS Tracking Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 02:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:00 EST

Scheduled - The USPS has scheduled maintenance on the Product Tracking Reporting (PTR) system. During the maintenance window, the USPS will not be processing manifest files or providing scan events for tracking numbers. Once the maintenance window is completed, the USPS will work through the backlog of files.

During the maintenance window On Demand Tracking will work, however scan events created during the maintenance window will NOT be reported until the maintenance window is completed. The tracking functionality on the USPS website will have the same functionality as the On Demand Tracking during the maintenance window.

Start Time: Friday, Dec 1 at 10:00 PM ET
End Time: Saturday, Dec 2 at 02:00 AM ET

If you have any questions or concerns, please feel free to contact us.

Thank you,
Client Support Tech Services
Dec 1, 17:20 EST

Dec 1, 2023

Nov 30, 2023

No incidents reported.

Nov 29, 2023

Returns API & Technology - Incident - Initial Notification

Resolved - This incident has been resolved.
Nov 29, 13:35 EST

Monitoring - We have now seen more than 15 minutes since the last error. We believe the UPS has resolved the issue.
Nov 29, 13:35 EST

Investigating - UPS is currently experiencing a technical issue printing labels We have contacted UPS and we are awaiting their recovery. We will send an update as quickly as possible.
Nov 29, 13:11 EST

Nov 28, 2023

Expedited Delivery Services - Incident - Initial Notification

Resolved - It has been more than 4 hours since the last error. We will continue to closely monitor the systems. We apologize for the impact to you and your clients.
Nov 28, 16:25 EST

Monitoring - The errors have been stopped. We are closely Monitoring.
Nov 28, 12:21 EST

Investigating - We are experiencing technical issues with PB Expedited Delivery Services PRODUCTION environment that may prevent you from using all features of the Expedited Delivery Services.
Currently, the issue is limited to Create and Rate Shipment APIs.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Nov 28, 11:44 EST

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.