PB Products Status

beta

All Systems Operational

About This Site

Client Connect Operational

client.pitneybowes.com Operational

Consumer Connect Operational

Tracking Operational

Notifications Operational

Returns Operational

The Publisher Operational

Consumer Connect Application Operational

Delivery API & Technology Operational

Tracking Operational

Delivery Integration (API & Files) Operational

Shipment Manager Operational

Delivery API & Technology – Sandbox Operational

Tracking Operational

Delivery Integration (API & Files) Operational

Ecommerce APIs (Formerly Shipping API) Operational

Address Validation Operational

Carrier Info Operational

Create Label Operational

Create Label (APAC) Operational

Create Manifest Operational

Create Manifest (APAC) Operational

Electronic Delivery Operational

Get Rates Operational

Merchant Portal Operational

Pickups Operational

Retrieve HS Codes Operational

Shopping Cart Quotes Operational

Tracking Operational

Transaction Reports Operational

Ecommerce APIs (Formerly Shipping API) – Sandbox Operational

Address Validation Operational

Carrier Info Operational

Create Label Operational

Create Label (APAC) Operational

Create Manifest Operational

Create Manifest (APAC) Operational

Electronic Delivery Operational

Get Rates Operational

Merchant Portal Operational

Pickups Operational

Retrieve HS Codes Operational

Shopping Cart Quotes Operational

Tracking Operational

Transaction Reports Operational

Fulfillment API & Technology Operational

Fulfillment Integration (API & Files) Operational

Fulfillment Client Portal Operational

Fulfillment API & Technology – Sandbox Operational

Fulfillment Integration (API & Files) Operational

Returns API & Technology Operational

Tracking Operational

Returns Integration (API & Files) Operational

Returns Shipment Manager Operational

Reporting Operational

Returns API & Technology – Sandbox Operational

Tracking Operational

Returns Integration (API & Files) Operational

Reporting Operational

Presort Services Operational

(Portal) presort.pitneybowes.com Operational

(Legacy Portal) MyAccount Operational

SFTP – Customer Access Operational

SFTP – USPS Dedicated Operational

Developer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Delivery API & Technology - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 26, 02:17 EDT

Scheduled - We will be performing system maintenance in our Delivery PRODUCTION environment on Friday, 2024-07-26, 3:30 AM ET TO 5:30 AM ET.

Description:
We will be making modifications to the Delivery PRODUCTION environment which will improve overall performance and stability in which Standard Delivery will be impacted (Create Shipment / Rate API).

If you experience any other issues during the maintenance window, please contact the Client Support Tech Services Team at ClientSupportTechServices@pb.com .

Thank you!
The Client Support Tech Services Team
ClientSupportTechServices@pb.com
Jul 26, 02:16 EDT

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Tracking Services and Standard Delivery Pricing API - Incident - Initial Notification

Resolved - We don't see any other errors related to this incident. This incident is resolved.
Jul 19, 10:36 EDT

Monitoring - We have now seen more than an hour of stability within the system. This issue is resolved. We will continue to closely monitor.
Cause : Crowdstrike pushed an update earlier today resulting in global outage.
Resolution : Teams applied a quick workaround to get the systems back online.
Jul 19, 07:29 EDT

Update - We are continuing to investigate the issue. Delivery integration (API & Files) have been restored, however, tracking APIs are still down and our engineering team is working towards fixing it.
Jul 19, 05:33 EDT

Update - We are continuing to investigate this issue.
Jul 19, 03:39 EDT

Investigating - We are experiencing technical issues with our tracking Services in the PRODUCTION environment that may prevent you from using the tracking API features.

Also, we are experiencing technical issues with our Standard Delivery PRODUCTION environment that may prevent you from using Pricing APIs.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Jul 19, 02:25 EDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

Scheduled Maintenance for Production - 13th July 2024

Completed - The scheduled maintenance has been completed.
Jul 14, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 EDT

Scheduled - As part of our ongoing effort to strengthen our infrastructure, we will be performing system maintenance in our Expedited Delivery Services PRODUCTION environment on Saturday, 2024-07-13, 10 PM ET for 2 hours.

Description:
We will be making modifications to the PRODUCTION environment. During this time, you will not be able to refill your postage account via ACH.

Start date/Time : 2024-07-13 10:00 PM ET
End date/ Time: 2024-07-13 11:59 PM ET

If you experience any other issues during the maintenance window, please contact the Client Support Technical Services Team at ClientSupportTechServices@pb.com.
Jul 10, 11:13 EDT

Jul 13, 2024