beta
All Systems Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Developer Portal Operational
Developer Portal Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Create Label (APAC) Operational
Create Manifest (APAC) Operational
Retrieve HS Codes Operational
Shopping Cart Quotes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 5, 2020
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Jul 5, 12:53 EDT
Jul 4, 2020
Completed - The scheduled maintenance has been completed.
Jul 4, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 07:00 EDT
Scheduled - During this time-frame, systems may be slower to respond or intermittently unavailable as we upgrade components of our core infrastructure.
Jul 2, 11:23 EDT
Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020
Resolved - This is to inform you that we are intermittently observing timeouts on On-Demand tracking services on our monitoring tool and we have already reached out to USPS for the same. Also there is ongoing daily maintenance at USPS end from 01:00 AM ET to 04:00 AM ET.
Jun 29, 03:00 EDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020
Resolved - We experienced a technical issue earlier with our TRACKING API for USPS labels. This issue is now resolved.

We continue to closely monitor - but at this time, all APIs are fully functional.
Jun 24, 19:54 EDT
Investigating - We are currently experiencing technical issues with our PB Shipping APIs PRODUCTION environment that may prevent you from using the USPS TRACKING API. It appears that it is only USPS that is impacted.

Our Emergency Response Team is investigating to determine the full scope of the issue and will be working to restore the operation of the Tracking API. We will send you an update as quickly as possible.

At this time, all other APIs are functioning normally.
Jun 24, 19:21 EDT
Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020
Completed - The scheduled maintenance has been completed.
Jun 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

Our virtual credit card provider, WEX Inc., has announced a scheduled maintenance period from Sunday June 21st, 2020 at 01:00 AM EST to Sunday June 21st, 2020 at 06:00 AM EST.

During the time window indicated, you will not be able to retrieve Pitney Bowes purchase order (PO) files or use our automated order placement service for orders that have not been assigned a virtual credit card at the start of the maintenance window. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process.

Start and end date and time:
• US: 06/21/20 01:00 AM - 06/21/20 06:00 AM EST
• UK: 06/21/20 05:00 AM - 06/21/20 10:00 AM GMT
Jun 17, 11:34 EDT