beta
All Systems Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Developer Portal Operational
Developer Portal Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
Identity API Operational
IdentifyAddress Operational
IdentifyRisk Operational
IdentifyEmail Operational
IdentifyEntity Operational
Locate API Operational
GeoCode Operational
GeoSearch Operational
GeoMap Operational
GeoZone Operational
GeoRoute Operational
GeoEnrich Operational
GeoRisk Operational
Geo911 Operational
GeoLife Operational
GeoProperty Operational
GeoTax Operational
GeoComm Operational
GeoTime Operational
GeoLocation Operational
GeoPost Operational
GeoIdentity Operational
GeoStreets Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Create Label (APAC) Operational
Create Manifest (APAC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 1, 2020

No incidents reported today.

May 31, 2020
Completed - The scheduled maintenance has been completed.
May 31, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

Our virtual credit card provider, WEX Inc., has announced a scheduled maintenance period from Sunday May 31st, 2020 at 01:00 AM EST to Sunday May 31st, 2020 at 06:00 AM EST.

During the time window indicated, you will not be able to retrieve Pitney Bowes purchase order (PO) files or use our automated order placement service for orders that have not been assigned a virtual credit card at the start of the maintenance window. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process.

Start and end date and time:
• US: 05/31/20 01:00 AM - 05/31/20 06:00 AM EST
• UK: 05/31/20 05:00 AM - 05/31/20 10:00 AM GMT
May 22, 12:05 EDT
May 30, 2020
Resolved - We experienced a technical issue earlier today. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
May 30, 16:53 EDT
Investigating - We are currently experiencing technical issues with our PB Shipping APIs PRODUCTION environment that may prevent you from using Tracking API feature of the Shipping API System.

Our Emergency Response Team is working to restore the operation of the API. We will send you an update as quickly as possible.
May 30, 15:37 EDT
May 29, 2020
Resolved - We have now seen more than an hour of stability within the system. We believe the issue is resolved and we see full functionality in the Delivery System.
We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued partnership with Pitney Bowes.
May 29, 00:37 EDT
Investigating - We experienced intermittent issues with Newgistics label creation on the Production environment.

Our Emergency Response Team is investigating to determine the full scope of the problem and will be working to restore the operation of Deliveries. We will send you an update as quickly as possible.
Please Note - The issue is specific to the Newgistics Carrier.
May 28, 22:59 EDT
May 28, 2020
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - For a brief time today, Pitney Bowes Shipping APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
May 22, 00:28 EDT
May 21, 2020

No incidents reported.

May 20, 2020
Resolved - This incident has been resolved.
May 20, 10:42 EDT
Monitoring - We have now seen more than 20 minutes of stability within the system. We believe the issue is resolved, but will continue to closely monitor.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued partnership with Pitney Bowes.
May 20, 10:42 EDT
Investigating - We are currently experiencing technical issues with Newgistics Label Creation on PRODUCTION environment.
Our Emergency Response Team is investigating to determine the full scope of the problem and will be working to restore the operation. We will send you an update as quickly as possible.
Please Note - The issue is specific to Newgistics Carrier.
May 20, 10:24 EDT
Resolved - We experienced a technical issue started at 07:30 AM ET. We began seeing recovery at 10:00 AM ET and we are closely monitoring. This impacted our PRODUCTION environments. At this time we see full functionality in the Delivery System at EWR facility.
May 20, 10:07 EDT
Investigating - We are currently experiencing technical issues with our Delivery PRODUCTION environment that may prevent you from using some of the features. Scanning and packaging processing is showing lockout errors in EWR facility.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of Deliveries. We will send you an update as quickly as possible.
May 20, 07:57 EDT
Resolved - We experienced a technical issue earlier today which impacted our Delivery PRODUCTION environment. We began seeing recovery at 06:10 AM ET and we are closely monitoring. At this time we see full functionality in the Delivery System and LAX Facility is up and running.
May 20, 06:36 EDT
Investigating - We are currently experiencing technical issues with our Delivery PRODUCTION environment that may prevent you from using some of the features. Scanning and packaging processing is showing lockout errors in LAX facility.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of Deliveries. We will send you an update as quickly as possible.
May 20, 03:57 EDT
May 19, 2020

No incidents reported.

May 18, 2020
Resolved - We experienced a technical issue earlier today with our Tracking API on PRODUCTION environment. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
May 18, 07:15 EDT
Investigating - We are currently experiencing intermittent issues with our Tracking APIs PRODUCTION environment that might give you error while tracking a package.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
May 18, 07:03 EDT