beta
All Systems Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Delivery API & Technology Operational
Tracking Operational
Delivery Integration (API & Files) Operational
Shipment Manager Operational
Developer Portal Operational
Developer Portal Operational
Fulfillment API & Technology Operational
Fulfillment Integration (API & Files) Operational
Fulfillment Client Portal Operational
Returns API & Technology Operational
Tracking Operational
Returns Integration (API & Files) Operational
Returns Shipment Manager Operational
Reporting Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Create Label (APAC) Operational
Create Manifest (APAC) Operational
Retrieve HS Codes Operational
Shopping Cart Quotes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020
Resolved - Dear Pitney Bowes Merchant,

The issue that was preventing your customer service team from logging in to our new Consulate application has been resolved.

All Borderfree services are online and fully operational.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Regards,
The Borderfree Production Support Team
Oct 20, 20:19 EDT
Update - Dear Pitney Bowes Merchant,

We are still experiencing an issue with the new consulate application but your customer service team can now login to our old consulate application ( https://consulate.prd.borderfree.com ).

Our technical team is working to resolve this issue with the new consulate application as quickly as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Oct 20, 20:14 EDT
Investigating - Dear Pitney Bowes Merchant,

We’ve been experiencing an issue that may prevent your customer service team from logging in to Consulate.

Our team is actively investigating the issue. We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Oct 20, 19:56 EDT
Oct 19, 2020
Resolved - The issue impacting PB Standard Delivery and Standard Returns in PRODUCTION is now resolved.
Oct 19, 17:14 EDT
Investigating - We are currently experiencing technical issues with our PB Standard Delivery and Standard Returns PRODUCTION environment that may prevent you from using all features.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore full operation. We will send you an update as quickly as possible.
Oct 19, 16:37 EDT
Resolved - This incident has been resolved.
Oct 19, 08:01 EDT
Investigating - We are currently experiencing technical issues with our PB Shipping APIs PRODUCTION environment that may prevent you from using all features of the Shipping API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Oct 19, 07:53 EDT
Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 02:30 EDT
Scheduled - Dear Pitney Bowes Merchant,

We'll be performing system maintenance in our Production environment on Sunday, October 18th, 2020 starting at 2:30 AM EST and ending at 6:30 AM EST.

During this maintenance, all Borderfree Production services, except Consulate Order Search, will be available.

Please note that Consulate Order Search may be unavailable, intermittently, during this time.

Start date: Sunday, October 18, 2020

Start and end time: 02:30 AM - 06:30 AM EST

Total maintenance window: 4 hours

Affected environments: Production

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your business. If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Oct 15, 15:26 EDT
Oct 17, 2020

No incidents reported.

Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 23:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:01 EDT
Scheduled - We will be performing system maintenance in our Standard Delivery, and Standard Returns Production environments tonight, October 16, 2020 at 10 PM CT.

Impacted Components are: Consumer Connect - Returns
Delivery API & Technology - Shipment Manager
Returns API & Technology - Returns Integration (API & File) and Returns Shipment
Manager

If you experience any other issues during the maintenance window, please contact The Client Services Tech Support Team at ClientServicesTechSupport@pb.com

Thank you!
The Client Services Tech Support Team
ClientServicesTechSupport@pb.com
Oct 16, 17:24 EDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - For a brief time today, Pitney Bowes Tracking APIs experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Oct 14, 05:32 EDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020
Completed - The scheduled maintenance has been completed.
Oct 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

Our virtual credit card provider, WEX Inc., has announced a scheduled maintenance period from Sunday October 11th, 2020 at 01:00 AM EST to Sunday October 11th, 2020 at 07:00 AM EST.

During the time window indicated, you will not be able to retrieve Pitney Bowes purchase order (PO) files or use our automated order placement service for orders that have not been assigned a virtual credit card at the start of the maintenance window. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process.

Start and end date and time:
• US: 10/11/20 01:00 AM - 10/11/20 07:00 AM EST
• UK: 10/11/20 05:00 AM - 10/11/20 11:00 AM GMT
Oct 9, 12:37 EDT
Completed - The scheduled maintenance has been completed.
Oct 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

We'll be performing system maintenance in our Production environment on Sunday, October 11th, 2020 starting at 4:00 AM EST and ending at 5:00 AM EST.

During this maintenance, all Borderfree Production services, except Envoy/API Checkout, will be unavailable. Note that this does not impact international shopping on your site; your international customers will be able to submit orders as usual during the maintenance. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process and submit catalogs for processing.

Start date: Sunday, October 11, 2020

Start and end time: 04:00 AM - 05:00 AM EST

Total maintenance window: 1 hour

Affected environments: Production

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your business. If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Sep 29, 11:00 EDT
Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020
Resolved - We were monitoring for the past 30 minutes and we began to see recovery in all the components which were affected earlier. At this time we see full functionality in the all the components.

Please let us know if you see any further issues.
Oct 7, 13:05 EDT
Monitoring - We experienced technical issues with our Standard Delivery, Standard Returns and Consumer Connect PRODUCTION environment that may have prevented you from using all features.

The issue is resolved and the systems are recovering. We are closely monitoring the recovery.
Oct 7, 12:35 EDT