beta
All Systems Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Locate API Operational
GeoCode Operational
GeoSearch Operational
GeoMap Operational
GeoZone Operational
GeoRoute Operational
GeoEnrich Operational
GeoRisk Operational
Geo911 Operational
GeoLife Operational
GeoProperty Operational
GeoTax Operational
GeoComm Operational
GeoTime Operational
GeoLocation Operational
GeoPost Operational
GeoIdentity Operational
Identity API Operational
IdentifyAddress Operational
IdentifyRisk Operational
IdentifyEmail Operational
IdentifyEntity Operational
Developer Portal Operational
Developer Portal Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Consumer Connect Operational
Tracking Operational
Notifications Operational
Returns Operational
The Publisher Operational
Consumer Connect Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019
Resolved - Dear Pitney Bowes API Developer,

We experienced a technical issue starting at 02:25 PM ET. We began seeing recovery at 03:12 PM ET and we are closely monitoring. This impacted our production environment. At this time we see full functionality in the API System.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued partnership with Pitney Bowes.

This is the final notification regarding this unplanned outage.

Thank you,
The Pitney Bowes API Team
software.support@pb.com
Nov 11, 15:21 EST
Investigating - Dear Pitney Bowes API Developer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Thank you!
The Pitney Bowes APIs Team
software.support@pb.com
Nov 11, 14:30 EST
Resolved - Dear Pitney Bowes API Developer,

We experienced a technical issue starting at 12:11 PM ET. We began seeing recovery at 02:11 PM ET and we are closely monitoring. This impacted our production environment. At this time we see full functionality in the API System.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued partnership with Pitney Bowes.

This is the final notification regarding this unplanned outage.

Thank you,
The Pitney Bowes API Team
software.support@pb.com
Nov 11, 14:23 EST
Update - We are continuing to investigate this issue.
Nov 11, 12:35 EST
Update - We are continuing to investigate this issue.
Nov 11, 12:33 EST
Investigating - Dear Pitney Bowes API Developer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Thank you!
The Pitney Bowes APIs Team
software.support@pb.com
Nov 11, 12:31 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Completed - The scheduled maintenance has been completed.
Nov 6, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:02 EST
Scheduled - Dear Pitney Bowes Merchant,

We'll be performing system maintenance in our Production environment on Wednesday, November 6, 2019 starting at 5:00 AM GMT and ending at 5:30 AM GMT.

During this maintenance, all Borderfree Production services, except Envoy/API Checkout, will be unavailable. Note that this does not impact international shopping on your site; your international customers will be able to submit orders as usual during the maintenance. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process and submit catalogs for processing.

Start date: Wednesday, November 6, 2019

Start and end time: 05:00 AM - 05:30 AM GMT

Total maintenance window: 30 mins

Affected environments: Production

Pitney Bowes performs scheduled maintenance on an ongoing basis to help you maximize your business. If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 5, 11:02 EST
Nov 5, 2019
Resolved - Dear Pitney Bowes Merchant,

The issue that was preventing you from creating a return (also referred to as an RMA, or return merchandise authorization) for orders in Consulate has been resolved.

All Borderfree services are online and fully operational.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Regards,
The Borderfree Production Support Team
Nov 5, 17:52 EST
Update - Dear Pitney Bowes Merchant,

The issue that was preventing you from creating a return (also referred to as an RMA, or return merchandise authorization) for orders in Consulate has been resolved.

All Borderfree services are online and fully operational.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Regards,
The Borderfree Production Support Team
Nov 5, 17:51 EST
Update - We are actively working with our third party provider on resolving the issue and they don't have an ETA yet.

We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.
Nov 5, 16:19 EST
Update - We are continuing to investigate this issue.
Nov 5, 14:16 EST
Investigating - Dear Pitney Bowes Merchant,

One of our third party providers is experiencing issues that may prevent you from creating a return (also referred to as an RMA, or return merchandise authorization) for orders in Consulate.

We are in communications with the third party providers team and we will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Nov 5, 14:14 EST
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.