beta
All Systems Operational
Shipping API Operational
Address Validation Operational
Create Label Operational
Get Rates Operational
Tracking Operational
Merchant Portal Operational
Create Manifest Operational
Transaction Reports Operational
Carrier Info Operational
Pickups Operational
Locate API Operational
GeoCode Operational
GeoSearch Operational
GeoMap Operational
GeoZone Operational
GeoRoute Operational
GeoEnrich Operational
GeoRisk Operational
Geo911 Operational
GeoLife Operational
GeoProperty Operational
GeoTax Operational
GeoComm Operational
GeoTime Operational
GeoLocation Operational
GeoPost Operational
GeoIdentity Operational
Identity API Operational
IdentifyAddress Operational
IdentifyRisk Operational
IdentifyEmail Operational
IdentifyEntity Operational
Developer Portal Operational
Developer Portal Operational
Cross-Border Retail Operational
Checkout - Envoy Operational
Checkout - API Operational
PO Generation Operational
Post Order Processing Operational
Catalog Operational
Localization Operational
Consulate Operational
Hub Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019
Completed - The scheduled maintenance has been completed.
Jul 21, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:00 EDT
Scheduled - Dear Pitney Bowes Merchant,

Our virtual credit card provider, WEX Inc., has announced a scheduled maintenance period on Saturday, July 20th.

During the time window indicated, you will not be able to retrieve Pitney Bowes purchase order (PO) files or use our automated order placement service for orders that have not been assigned a virtual credit cart at the start of the maintenance window. Please be assured that after the scheduled maintenance, you will be able to retrieve PO files — including PO files generated during the maintenance window — according to your standard retrieval process.

Start and end date and time:
• US: 07/20/19 from 10:00 PM - 12:00 AM EDT
• UK: 07/21/19 from 3:00 AM - 5:00 AM BST
• AU: 07/21/19 from 12:00 PM - 2:00 PM AEST

Affected environments: Production
Jul 18, 13:51 EDT
Jul 19, 2019
Resolved - We experienced a technical issue earlier today. At this time we see full functionality in the Shipping API System. We continue to closely monitor the situation.
Jul 19, 07:46 EDT
Investigating - At this time you may be experiencing occasional errors with the below components. The Emergency Response Team is investigating and will provide updates. Not all customers are impacted.
Jul 19, 07:25 EDT
Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Resolved - Dear Pitney Bowes API Developer,

We experienced a technical issue starting at 5.38 PM ET. We began seeing recovery at 8.28 PM ET and we are closely monitoring. This impacted our production environment. At this time we see full functionality in the API System.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued partnership with Pitney Bowes.

This is the final notification regarding this unplanned outage.

Thank you,
The Pitney Bowes API Team
software.support@pb.com
Jul 10, 21:01 EDT
Update - We are continuing to monitor for any further issues.
Jul 10, 20:43 EDT
Update - We are continuing to monitor for any further issues.
Jul 10, 20:41 EDT
Update - We are continuing to monitor for any further issues.
Jul 10, 20:40 EDT
Monitoring - Dear Pitney Bowes API Developer,

We have now seen more than an hour of stability within the system. This issue is resolved, but we will continue to closely monitor.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued partnership with Pitney Bowes.

Thank you!
The Pitney Bowes API Team
software.support@pb.com
Jul 10, 20:38 EDT
Update - Issue is identified.
Jul 10, 18:51 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 18:42 EDT
Update - We are continuing to investigate this issue.
Jul 10, 18:34 EDT
Investigating - Dear Pitney Bowes API Developer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the API System.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.

Thank you!
The Pitney Bowes APIs Team
software.support@pb.com
Jul 10, 18:33 EDT
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.