PB Products Status

beta

All Systems Operational

About This Site

Client Connect Operational

client.pitneybowes.com Operational

Consumer Connect Operational

Tracking Operational

Notifications Operational

Returns Operational

The Publisher Operational

Consumer Connect Application Operational

Delivery API & Technology Operational

Tracking Operational

Delivery Integration (API & Files) Operational

Shipment Manager Operational

Delivery API & Technology – Sandbox Operational

Tracking Operational

Delivery Integration (API & Files) Operational

Ecommerce APIs (Formerly Shipping API) Operational

Address Validation Operational

Carrier Info Operational

Create Label Operational

Create Label (APAC) Operational

Create Manifest Operational

Create Manifest (APAC) Operational

Electronic Delivery Operational

Get Rates Operational

Merchant Portal Operational

Pickups Operational

Retrieve HS Codes Operational

Shopping Cart Quotes Operational

Tracking Operational

Transaction Reports Operational

Ecommerce APIs (Formerly Shipping API) – Sandbox Operational

Address Validation Operational

Carrier Info Operational

Create Label Operational

Create Label (APAC) Operational

Create Manifest Operational

Create Manifest (APAC) Operational

Electronic Delivery Operational

Get Rates Operational

Merchant Portal Operational

Pickups Operational

Retrieve HS Codes Operational

Shopping Cart Quotes Operational

Tracking Operational

Transaction Reports Operational

Fulfillment API & Technology Operational

Fulfillment Integration (API & Files) Operational

Fulfillment Client Portal Operational

Fulfillment API & Technology – Sandbox Operational

Fulfillment Integration (API & Files) Operational

Returns API & Technology Operational

Tracking Operational

Returns Integration (API & Files) Operational

Returns Shipment Manager Operational

Reporting Operational

Returns API & Technology – Sandbox Operational

Tracking Operational

Returns Integration (API & Files) Operational

Reporting Operational

Presort Services Operational

(Portal) presort.pitneybowes.com Operational

(Legacy Portal) MyAccount Operational

SFTP – Customer Access Operational

SFTP – USPS Dedicated Operational

Developer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

New Pitney Bowes API Status Page Announcement

Resolved - Dear Valued Pitney Bowes Client,

Pitney Bowes is migrating to a new Status Page on October 28th 2024. Due to security reasons, we cannot transfer your existing communication preferences. To continue receiving Status Page communications, please follow these steps to re-subscribe.

1. Go to our new Status Page (https://status.pitneybowes.com/)
2. In the top right-hand corner, click the “Subscribe” button.
3. Select how you would like to receive Status Page communications (Email, SMS Text, Slack, and Web-hooks). Enter the requested information, and click the “Subscribe VIA“ button.
4. Complete the security verification. This could be an email, SMS Text message or a CAPTCHA.
5. By default, all items are selected. Deselect the components you would NOT like to receive notifications for and click the “SAVE” button on the bottom right of the screen. As you are using the “eCommerce APIs (Shipping APIs)” we recommend leaving the “eCommerce APIs (Shipping APIs)” selected and deselecting the other Pitney Bowes solutions you are not using.

Please note the current Status Page (https://apistatus.pitneybowes.com/) will be retired on October 28. If you have any questions, please contact the Client Support Tech Services team at ClientSupportTechServices@pb.com.

Thank you for your continued support.

Client Support Tech Services
Contact Support: ClientSupportTechServices@pb.com
Oct 21, 14:58 EDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Shipping API - Incident Quick Close

Resolved - For a brief time today, Pitney Bowes Expedited Delivery Services experienced a disruption in service. The issue was resolved very quickly and all Shipping APIs are performing normally at this time.
Oct 17, 14:58 EDT

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Scheduled Maintenance for Sandbox- 11th October 2024

Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 14:00 EDT

Scheduled - As part of our ongoing effort to strengthen our Expedited Delivery Services infrastructure, we will be performing system maintenance in our Expedited Delivery Services SANDBOX environment on Friday, 2023-10-11 , 02:00 PM ET for 2 days, 16 hours.

Description:
We will be making modifications to the Expedited Delivery Services SANDBOX environment which will improve overall performance and stability.

Start date/Time : Friday 2023-10-11 02:00 PM ET
End date/ Time: Monday 2023-10-14 06:00 AM ET

If you experience any other issues during the maintenance window, please contact the Client Support Technical Services Team at ClientSupportTechServices@pb.com.
Oct 10, 12:45 EDT

Oct 13, 2024

Scheduled Maintenance for Production - 12th October 2024

Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 EDT

Scheduled - As part of our ongoing effort to strengthen our infrastructure, we will be performing system maintenance in our Expedited Delivery Services PRODUCTION environment on Saturday, 2024-10-12, 10:00 PM ET for 2 hours.

Description:
We will be making modifications to the PRODUCTION environment. During this time, you will not be able to refill your postage account via ACH.

Start date/Time : 2024-10-12, 10:00 PM ET
End date/time: 2024-10-12, 11:59 PM ET

If you experience any other issues during the maintenance window, please contact the Client Support Technical Services Team at ClientSupportTechServices@pb.com.
Oct 10, 05:47 EDT

Oct 12, 2024

Oct 11, 2024

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.