The issue that was preventing you from creating a return (also referred to as an RMA, or return merchandise authorization) for orders in Consulate has been resolved.
All Borderfree services are online and fully operational.
We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.
Regards, The Borderfree Production Support Team
Posted Nov 05, 2019 - 17:52 EST
Update
Dear Pitney Bowes Merchant,
The issue that was preventing you from creating a return (also referred to as an RMA, or return merchandise authorization) for orders in Consulate has been resolved.
All Borderfree services are online and fully operational.
We apologize for any inconvenience and thank you for your continued partnership with Pitney Bowes.
Regards, The Borderfree Production Support Team
Posted Nov 05, 2019 - 17:51 EST
Update
We are actively working with our third party provider on resolving the issue and they don't have an ETA yet.
One of our third party providers is experiencing issues that may prevent you from creating a return (also referred to as an RMA, or return merchandise authorization) for orders in Consulate.
We are in communications with the third party providers team and we will send an update as soon as possible.