Dear Pitney Bowes Merchant,
The issue that was preventing your team from creating, submitting and searching support cases in Consulate has been resolved. However, our third party vendor has indicated that we may still experience intermittent downtime while the issues are fully remediated. We will continue to closely monitor the situation and will update once the performance is stable.
Currently, all Borderfree services are online and operational.
We apologize for the inconvenience and thank you for your continued partnership with Pitney Bowes. If you have any questions, please contact firstname.lastname@example.org
The Borderfree Production Support Team